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"Just wanted to say "thank you" for the excellent service we received on Friday,Oct. 22 when our battery died after a day of shopping in Mason City.  Our truck was loaded with a new computer, printer, groceries, etc. etc.  After leaving the last store, nothing happened when we tried to start it.  We were thankful that someone jumped the battery and we "limped" on back to Charles City.  Dick phoned your service department on the way and explained the situation.  They were waiting for us when we arrived.  In less thatn 20 minutes we were back on the road headed home.  That is AWESOME service!!! The guys in your department are the best- always friendly and professional.  They diagnosed the bad battery and immediately replaced it.  Once again we are grateful and say "thank you." You made our day last Friday!"

Dick and Sue Baldwin,

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"We do business with Mike Molstead Motors because we appreciate having a friend in the car business.  We have confidence that our sales, service and other automotive needs will be met with consistency and reliability.  We value the friendly and personal relationship we have with Mike Molstead Motors."

Jim and Lori Davis,Charles City, IA

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  "I would like to take a moment to thank you for once again making our most recent purchase an enjoyable experience. There are many reasons we have continued to shop at Mike Molstead Motors since our arrival in Charles City, one of which is that it doesn?t matter if you are buying a new vehicle or used, you and your staff make every customer that walks through the door feel welcome and good about their investment. Perhaps customer is the wrong word to use. I?m not sure I have ever felt like a customer there, but rather a friend. You stand behind every deal and every vehicle as though you are selling it to a friend or family member. Another reason is that one never has to worry about whether or not the vehicle they just bought is going to need a major repair in the immediate future. Any problems are dealt with immediately and to the buyer?s satisfaction. Return customers and familiar faces are always greeted by their name and met on a personal level. I can?t recall how many vehicles I have purchased or simply looked at over the years at your facility, but I do know that I have never once felt pressured. Anyone reading this will agree that this is not true at every dealership. Your sales staff is promptly there to any questions one may have, but are not overbearing. Your service department and staff are unsurpassed in their professionalism and dedication. Every call that is answered is done so with prompt and courteous care. Your detailing department makes every vehicle they service look its absolute best. Your administrative department makes every purchase worry and trouble free. About the only thing one can?t find at Mike Molstead Motors is a frown."
  "While everything listed above is a good reason to shop with you, there are others that I feel are even more important. You have put back into the community like no other person or business I know. I have witnessed you support our area children in everything from baseball to motocross and parade floats to after prom parties. You give not only on a monetary level but on a personal level. Many young people in college or starting families of their own have fond memories of their coach Molstead. They recall how he made each one of them feel special and like they truly were an important part of the team. Instilling a sense of self confidence in them is something I fear many of us have forgotten to thank you for. I have yet to see you at the dealership or on the street without you asking how everyone in my family is doing. It is very apparent that you did not move to Charles City to simply sell cars. You came to town to raise a family yourself, and become part of it."

Thank-you Mr. Molstead, for everything

Mike and Calista Wegner,Mason City, IA

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"From day one this has been the most pleasant experience with the dealership being very professional yet treating us like family in every respect. I chose Mike Molstead Motors because of the excellence and magnetism of the staff, they are there for you through the entire purchase process; before, during, and definetly afterwards. What else could you ask for?"

Jill Destival,Fairbank, IA

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Recently Susie and I bought a 2002 Buick LeSabre from your business.  We were very pleased with Dan Klatt's customer service. 

Originally we were attempting to purchase a Regal but were not able to come to a mutual price. However, Dan steadily searched for a vehicle that would be in our price range and the type of vehicle we wanted.

After the final transaction of our newly bought car, we encountered a problem with the home link transmitter, which we were not able to program.  We made a phone call to speak with Dan.  Dan put us at ease instantly and without delay he called us back to inform us that he would come to our home and look at the matter. Dan brought Mike Witham with him and they programmed the home link transmitter.

That show of attentiveness to his customers made us thanful that Dan was our salesperson.  We wanted to let you know you have great employees and we were greatful to have such care.

Todd and Susie Smith,Charles City, IA

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The reason for this letter is to inform you of the wonderful and courteous staff you have at your dealership.  We were traveling to Minneapolis from the Quad Cities on New Years Eve day to spend the holiday, when approximately ten miles from Charles City we started to encounter problems with the front end on our Chevy Silverado.  We exited at Charles City, not even knowing that there was actually a Chevy dealership at that exit.  We pulled in and to our amazement your dealership was still open (3:30 PM) and they were able to inspect our truck to see what the problem was.  Your mechanics stayed until almost 6:00 PM and repaired the majority of the front end (tie rod) problem.  They were unable to fix the problem completely due to a part not being available that day.  However, our truck was still drivable and upon advice of your mechanics we headed back towards home.  It certainly wasnt the type of New years Eve that we were palnning, but at lease we made it back home safe, thank to your staff.  The best part of the day was coming across your dealership and employees, they were the best. Everyone was so friendly and accommodating.  You should be very proud of the staff and the kind of business that you operate.  It's like finding a hidden gem. 

Thank your staff again for their wonderful hospitality.

Earl "Boo" and Tami Wendt,Moline, IL

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Thank you for recently sending the check to partially reimburse us for the oil leak repair costs incurred on the 2003 Park Avenue we purchased from Keegan.  We understand you are under no obligation to reimburse us for these repairs and we greatly appreciate your willingness to share these costs with us.

We enjoyed working with Keegan and Jordan in the showing of the car and in the completion of the sale.  We feel they dealt fairly with us on the car and we feel we paid a fair price for the condition of the vehicle.

We appreciated the opportunity to view the Car Fax, discuss the maintence records on file with your dealership, and to speak with the former owner who mentioned a possible power steering leak.  Your mechanic put the car on the hoist and gave Dick the opportunity to look for the possible leak.  Your mechanic assured him the power steering was not leaking.  Unfortunately, this did not bring to light the real problem, oil leaks.  Unfortunately, the reparis necessary were extensive and costly.

Obviously, yours is a first class dealership and you provide outstanding customer service to all - even your internet customers who do not live in your community.

We will certainly recommend your dealership whenever possible.  When we are ready to purchase another vehicle, we will give your dealership the first opportunity for the sale.  Thank you.

Shirley and Dick Glenn,Burnsville, MN

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Hey Josh!  Just thought I would drop you a line to say again how wonderful I think you are!  I truly appreciate all of your hard work, patience, kindness, and honesty!  You are the best!  I am always "at home" when I am at your dealership.  I have never said that about any other one.  Everyone is helpful, dedicated, thoughtful and kind.  Except maybe for Joe, he is full of sh--!  Oh, okay he is wonderful too!  Hate to have him know that, might go right to his head!

It was nice to visit with your dad, he should be very proud of you and all the folks that work there.  Every single person I have come in contact with, and that is most of them over the years, has been very friendly, helpful and great at their job.  The service crew is top notch!  Never a problem they can't seem to take care of.  I appreciate the good service.  Dont for a second think that I dont know how much above the call of duty you have been with me.  I love the way you make me confident in my purchase.  I am a "Caddy Gal" forever! Go ahead and print this off and put it on the bulletin board, I want everyone to know how great this dealership is!  I am always telling people about you! Take care, I will stop and visit soon!

Cheryl and Marty Lemmon,St Ansgar, IA

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On Sunday, October 3rd as we were coming through Charles City something went wrong with the transmission in our 2010 Impala.  I called Onstar and in minutes a city policeman was at our side.  Then in another few minutes a tow truck arrived which towed our car to your dealership.  After getting some information from the wrecker driver we went across the street to the Kwik Star to wait for our grandson to come pick us up.  The people in there were super nice and gave us your telephone number.  Being Sunday we did not expect much to be done.  BUT!!!  Were we ever wrong.  The next thing we knew you arrived and within a short time we had a car to drive.  For this we are very grateful.

On Monday it was determinded that we would have to wait until Wednesday when the transmission specialist would be back to look at the car but we were told to take the loaner car and go on to St Cloud to visit our granddaughter. 

On Wed morning after the transmission was taken apart Jason suggested that we just to on home to Wall (600 miles) and he would call when the car was ready.  On Thursday afternoon he called that our car was up and running and they would meet us in Sioux Falls (300 miles from your store) to exchange vehicles.

We could not be more happy with your dealership.  Everyone was so kind and helpful and your store is beautiful.  A big thank you to your staff, especially Jason in the service department.  Believe me if we lived in Iowa we would get the word out and we would deal with you. Thanks again.

Merlin and Mary Jane Doyle,Wall, SD

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Mike Molstead Motors, Inc. is and has been a very reputable business in Charles City for 15 years.

We have found the employees, especially Dan Klatt, to be very personable, informative and honest.

The business is very community oriented and gives back to Charles City in many charitable ways.

It is always a pleasure to visit their lot and their showroom and I never hesitate to call if I am in need of any advice or information, as they are very congenial and helpful with their response.

oldhams@mchsi.com - From Dealerrater.com

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Mike Molstead and team prove time and time again that they will WORK FOR THEIR CUSTOMER to find exactly what they want and truly deliver VALUE.
I have purchased my last 2 vehicles from Jeff, despite living over 2 hours away from the dealership. I know I can count on Team Molstead to get the clear picture, and its very clear to me they have genuine interest in their customer's satisfaction. This includes but is not limited to: follow up calls and mailings, availability anytime I have a question or concern, proactively contacting their customers when better deals may be available, sales people that call you back!! etc.
The best part of my experience??? If they don't have what you are looking for, tell them what you want! My last 2 cars we searched online to find exactly what I wanted..... now that is taking it the extra step in my opinion.
Superior sales and service, combined with the #1 service team in IA led by Scott is enough reason to continue to give my business to Mike and team.... and enough reason for me to recommend them to everyone I know that is looking for a great deal and a great experience.
Thank you to all the staff at Mike Molstead Motors... all of you play a huge role in making the dealership what it is today.

cwatt - From Dealerrater.com

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This is our first experience with Mike Molstead Motors and certainly look forward to future purchases from them. Several of our friends have purchased vehicles here and we heard great comments. We worked with Keagan and there was no sales pressure and great follow-up after the purchase, making sure we were happy, etc. We were extremely pleased with the trade-in allowed on our Escalade and love our car. Keep up the good work!

Sandy Funk - From Dealerrater.com

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I have purchased several vehicles from Dan and every time he was in toned to what I was looking for in a car. There was no presure to purchase. If the vehicle Dan had for me wasn't what I was looking for he was willing to wait until something more to what I was looking for was available. Dan knows and understands what I need and want in a car. He is very knowledgable about the vehicle and is willing to go out of his way to see that I am satisfied with my purchase.

4pawsspinone - From Dealerrater.com

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Mike Molsteads in Charles City, Iowa is a wonderful and friendly place to buy a vehicle. The staff are very helpful and friendly. If your vehichle is in the shop they are nice to give you a car to use until it is fixed. The service is quick unless it is a bigger job. Molsteads is the only place to shop.

Tom/Kari - From Dealerrater.com

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We had been to a different dealership looking at the same model car but were not offered enough for our trade-in. We stopped at Mike Molestad's in Charles City and were greeted by Tad. We asked about the model we were looking for and he told us that they did not have it on their lot. I was getting ready to leave and said that we would look else where. Tad said that they could locate one and bring it in. I said that I did not want to mess around with trips back and forth to managers and haggle over the price of my trade in. Tad said no problem and the rest is history and we love our new car and our new dealership.

Aivars - From Dealerrater.com

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Dan searched for the car I wanted for several weeks and let me know whenever they had something he thought I might like. When I decided on the Equinox both Joe and Dan were very easy to deal with and I was able to get the financing and a payment I could afford.

srtolkheim - From Dealerrater.com

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My husband and I have purchased many vehicles from Mike Molstead Motors over several years. It is has always been a great experience. The dealership is above average in their customer service and their shop is so clean and neat. Everyone great and would highly recommend. Have sent several of our clients there.

bjeanne - From Dealerrater.com

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We wont buy a vehicle anywhere else besides Mike Molstead motors.We have purchased 5 vehicles from them thus far and plan to keep our business with them. Highly recommend their services,they are all very friendly. We Would also recommend the detail department they due an amzing job, and are very friendly as well!

Sgemaehl - From Dealerrater.com

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I have purchased cars from this dealership for over 15 years, and purchase at least one per year. I have always been treated so good on the entire deal, this dealer treats people so well, I give them the highest rating I can, value, service, and price, they do it all.

Bill Cavanaugh - From Dealerrater.com

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I have personally purchased 12 cars from this dealership. My company has purchased dozens of pickups from this dealership. I have never been disappointed in the purchased vehicle. Our minor issues have always been addressed to our satifaction. As fellow business owners and employers I have respect for the dealership's support of the local community.

Barbv - From Dealerrater.com

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Since moving to Charles City 13 years ago I have always been impressed with the service that has been provided. Something as simple as picking my car up and dropping it back off at my workplace to the confidence that I can trust Jason Etherington in the service department to take care of all of our auto service needs without being taken advantage of. I have purchased 6 cars and have recommended Molstead Motors to my parents, sister, and my in-laws, all who have purchased vehicles with no regrets from Mike Witham my sales consultant. I also appreciate a business and a owner that contributes back into the community and Mike Molstead has been very generous in giving back to Charles City as well as other local communities.

Dhageman - From Dealerrater.com

I have bought several vehicles from Mike Molstead Motors over the years and would rank them as the best dealership I have ever dealt with. I have been to (Lake Jackson, Texas, Amarillo, Texas, Detroit, Michigan, Albany, New York,and Morgantown,W.V. and I have to say that the buying expierence is the best and the service is really great. They have a gentleman named Jason Etherington in the service advisement area he is the greatest person to talk to, and find out what is going on with your vehicle. (I don't know what they pay him, BUT he should get more.) I WOULD DEFFENTLY RECCOMEND MIKE MOLSTEAD MOTORS TO ANYONE ANY TIME.

halligan - From Dealerrater.com

    Just a quick note to tell you that your service department was excellent in the way my car was repaired. Every person, from the one who answered the phone, the guys in the service dept., and then to the clerk who checked me out and gave me my keys was outstanding.
    I especially appreciated the way Josh Litterer saw to all of the details and kept me informed throuout the process.
    You have good people and run a good business, Mike. I'm glad to have had a chance to talk with you a bit when I picked up my car.
    You are a good person and it is fine to know you. 

            

Neysa Klepfer